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Returns and right of withdrawal

Something wasn't quite right? You have 14 days from receiving your order to return it, without giving a reason. Fill this in and I'll guide you through it.

This is the order number in your purchase confirmation email.

How it works

  1. Enter your order number and the email address you used to shop. I'll send a link to check it's you. If you have an account, you can also do this from your order details in My account.
  2. Confirm your withdrawal. You'll see a reference number and date: keep them as proof.
  3. I'll check that your request is within the time limit and that the product can be returned. If everything is in order, I'll email instructions for sending your package back. Please don't send anything until you receive them. You then have 14 days to send it.
  4. When your package arrives, I'll check the product. If everything is in order, I'll refund you through the same payment method you used, with no fees.

What you can return

  • Physical products from the catalog: Yes, in the same condition they arrived in. You don't need to keep the original box, but please pack them well for shipping.
  • Personalized items made just for you: No.
  • PDF patterns: No. You get them as soon as you pay, and before paying you accept that immediate delivery and that they can't be returned, whether you download them or not. If a file fails or won't open, email me and I'll fix it.

What if it's returned in poor condition?

You can examine the product as you would in a shop, but not use it. If it comes back dirty, smelling, broken or showing signs of use, I'll deduct that loss in value from the refund. If it can no longer be sold, the deduction may be the full amount. In that case, I won't pay to send it back to you: if you'd like it back, you'll need to cover the shipping.

Who pays for shipping?

You pay the return shipping. I'll refund the original shipping cost, apart from any supplements for special delivery options. If you return only part of the order, I'll refund the share of the shipping cost that relates to it.

Has it arrived broken, or is it the wrong item?

That's a guarantee claim rather than a change-of-mind return, and it won't cost you anything. Get in touch and we'll sort it out: I'll repair it, replace it or refund you.

You'll find all the details in the terms and conditions of sale.