General terms and conditions of sale

Scope

These terms govern purchases of goods and digital content by consumers through galencaixe.com. The shop sells exclusively to end consumers (B2C).

Purchases are governed by Spanish law, without affecting any mandatory consumer protection provisions applicable in the customer's country of habitual residence.

Seller's details and contact information

Owner: Eva Canosa Lista, a self-employed sole trader (trading name: Galencaixe).

Spanish tax identification number (NIF): 78805988F. Address: Lugar As Casillas 61, 15680 Ordes, A Coruña, Spain.

Contact: hello@galencaixe.com | Phone: 684 249 174 | Website: galencaixe.com.

How to order

Choose items from the catalog, add them to your cart and complete the details needed for your order, including delivery details where physical items are to be shipped.

Before confirming your order, you can review a summary of your selected products, the total price and any applicable shipping costs.

The obligation to pay arises only when you clearly activate the final purchase confirmation button or control.

After completing your purchase, you'll receive an order confirmation through the website's transactional systems and by email.

Prices and currencies

Prices are displayed and charged in EUR or USD, depending on the currency available or selected in the shop. EUR is the reference currency.

The final amount payable, including calculated shipping costs, is clearly displayed before you confirm your order.

Galencaixe does not guarantee fixed exchange rates. If your bank or payment provider operates in another currency, it may apply its own fees or exchange rates, which are outside Galencaixe's control.

The shop sells only to end consumers. If you need an invoice, email hello@galencaixe.com with your order number and tax details.

Payment methods

Payments are processed securely through Stripe.

Depending on technical availability, your country and your device, checkout may offer credit or debit cards, PayPal, Bizum, Apple Pay, Google Pay and Klarna. The available methods are shown during checkout.

If you choose deferred payment or instalments with Klarna, the financing terms are solely those of that provider.

Galencaixe does not store or have access to full card details. An order is considered paid only once the payment provider confirms the transaction, not simply when your browser returns to the shop.

Physical products, preparation and shipping

Galencaixe's physical products are decorative and collectible items for adults. They are not sold as children's toys.

Orders are usually prepared in 3 to 5 business days. If you place your order while I'm attending a fair or trade event, preparation will be postponed until the week after the event ends. Transit times depend on the destination and shipping method selected and are estimates, not guarantees, without affecting any maximum delivery periods required by law.

Some sold-out products are available to order, as indicated on their product pages, in the cart and in the order summary. They are made after purchase and delivered within two months of purchase. If your order includes both made-to-order and available products, everything is sent together once the made-to-order item is ready. These are standard catalog items, not personalized products, and carry the same right of withdrawal as other products.

Orders are usually shipped with Correos or other carriers shown at checkout. The shop has no permanent collection point, but in-person collection may occasionally be available at specific fairs or events when indicated at checkout.

Shipping costs are calculated according to destination and weight and shown before you confirm your order. For international shipments or those subject to customs, the recipient is responsible for any customs duties or local taxes not included in the price, in accordance with the destination's rules.

Orders shipped to the Canary Islands, Ceuta and Melilla are charged without VAT. The recipient is responsible for customs clearance (DUA), IGIC or IPSI, and any handling fees charged by the carrier at the destination.

The risk of loss or damage passes to the consumer only when they, or a third party they have designated, take physical possession of the goods.

Once a physical order has been shipped, the customer has access to the available tracking information.

Delivery address and order changes

You are responsible for providing complete and correct delivery details. If you spot an error, contact me as soon as possible through the contact form or at hello@galencaixe.com to request a correction before your order is prepared or shipped.

Changes or cancellations cannot be guaranteed once an order has been prepared or shipped.

If a delivery issue results from incorrect or incomplete information supplied by the customer, failure to collect a package or another circumstance attributable to the recipient, Galencaixe may pass on additional costs actually charged by the carrier, such as changes to details, forwarding, redelivery or return shipping. The amount will be the carrier's actual charge under its current rates and the shipment's applicable characteristics, such as destination, weight or dimensions. It is not a penalty or a fee set by Galencaixe. These costs do not apply where the issue is attributable to Galencaixe or the carrier. If an order is returned to Galencaixe for a reason attributable to the customer and a refund is due, return or handling costs actually charged by the carrier may be deducted from the refund only where legally permitted.

For personalized products, cancellation requests can only be accepted if work on the specific item has not begun.

Right of withdrawal for physical products

For standard physical catalog products, consumers have the right to withdraw from the contract within 14 calendar days of taking physical possession of the goods, without giving a reason.

To exercise this right, you can use the public withdrawal form on the website, the contact form, email hello@galencaixe.com or send any other clear statement of your decision.

After receiving your withdrawal notice, Galencaixe will check that it was submitted within the time limit and that the product is not excluded from this right, then email you return instructions, including the return address. Do not send any package before receiving these instructions. You will have 14 calendar days from receiving them to return the goods.

You are responsible for the direct cost of returning the product.

Original packaging is not an absolute requirement for exercising the right of withdrawal. However, you are responsible for any loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics or functioning. Galencaixe will inspect the product on arrival and deduct that loss in value from the refund. If the goods arrive dirty, smelling, broken or showing signs of use that prevent resale, the deduction may be up to the full amount.

Galencaixe will not pay to send back goods returned in that condition. If you wish to recover them, you must pay the shipping cost.

Galencaixe will refund payments received, including standard delivery costs but excluding any supplements for non-standard delivery chosen by the customer, using the same payment method used by the consumer and without charging fees, within a maximum of 14 calendar days of receiving the withdrawal notice.

If only part of an order is returned, delivery costs are refunded only to the extent that they relate to the returned items.

Galencaixe may withhold the refund until the goods have been received or the consumer has provided reliable proof of return.

Exception for personalized orders

The right of withdrawal for a change of mind does not apply to products made to the consumer's specifications or clearly personalized, meaning items made specifically at the customer's request outside the standard catalog or stock.

This exception applies only to genuinely personalized goods and does not exclude consumer rights where there is a lack of conformity, defect or error attributable to Galencaixe.

Digital content and loss of the right of withdrawal

Digital files and PDF patterns are supplied immediately after payment is confirmed.

Digital content is not sold to buyers in the Canary Islands, Ceuta or Melilla.

Free patterns published on the website do not require a purchase. The 'Support Galencaixe' button lets you make a voluntary contribution of an amount of your choice through a Stripe page. It does not entitle you to any product, content or benefit.

Each purchase allows a maximum of 5 downloads with no time limit. If you experience a technical problem while downloading, you can contact support to restore access, without affecting your rights. If the file doesn't work or doesn't match its description, consumers keep their legal guarantee rights: to have it brought into conformity or, if that isn't possible, a price reduction or a refund.

Under applicable law, the right of withdrawal no longer applies once the supply of digital content has begun, which happens when the file becomes available for download after payment, whether or not the consumer downloads it, if the consumer has given prior express consent for supply to begin during the withdrawal period, has acknowledged and accepted the resulting loss of that right, and has received the confirmation required by law.

Digital content license

Purchasing a digital file grants a strictly personal, non-exclusive license to use it.

Redistributing, reselling, publishing, publicly communicating, making available or sharing the file or its download links, as well as any commercial exploitation of the pattern's content, is prohibited.

Purchasing the file does not transfer intellectual property rights, which remain with their rightful owners. The file is supplied in standard PDF format without restrictive DRM or any requirement for special software.

Mixed orders

For orders combining physical goods and digital content, the rules for each product type apply separately: immediate supply and license terms for the digital part, and preparation times, shipping and the statutory right of withdrawal for the physical part.

Statutory guarantee and lack of conformity

Physical products carry a statutory conformity guarantee of 3 years from delivery, under consumer protection law.

Digital content supplied in a single transaction carries a statutory conformity guarantee of 2 years from supply.

In the event of a lack of conformity or a defect, consumers are entitled to the remedies provided by law, including repair, replacement, a price reduction or termination of the contract where applicable, at no cost to the customer.

This statutory guarantee applies fully to standard products, personalized orders and digital content alike.

Customer support, complaints and jurisdiction

For questions, problems or complaints, the main contact channels are the website's contact form and hello@galencaixe.com.

In a dispute, jurisdiction lies with the courts determined by mandatory consumer protection law according to the consumer's place of residence.

Consumers living in the European Union may use legally accredited alternative consumer dispute resolution bodies.