Physical Products

*If you wish to exchange or return a product purchased on Galencaixe.com, you should be aware that you have a maximum period of 14 days from its receipt to do so.

If you want to exchange your order for a different one, simply place a new order and proceed with the return of the items you do not want.

To initiate a return, please note that all products must be in perfect condition, just as they were delivered to you. If this condition is not met, you will not be able to return the product.

That being said, if you want to return an order, just send an email to [email protected] stating your name or order number (which can be found in the email you receive after making a purchase).

Once the return request is made, please remember to prepare the package (put it in a box, protect it a bit if you see it’s necessary for it to arrive safely) and send it to the following address:

Galencaixe Lugar As Casillas 61 Ordes A Coruña 15680 Spain

I must clarify that the return costs are your responsibility (unless the order arrived in a damaged condition), and the shipping method is your choice (it is recommended to use at least certified mail, as if it gets lost, I won’t be able to process the refund). I will not accept packages with cash on delivery or collect on delivery charges.

The total order amount will be refunded, except for the shipping costs associated with the payment method you used, once the package is received and checked to be in good condition.

*Important Note: Custom orders or items that are not returnable due to hygiene reasons cannot be returned.

Digital Products

Digital products (for example, PDF patterns) cannot be returned once they have been downloaded (I can verify this in the website records).